Synergy Advance support
The following support resources are available to you 24 hours a day, 365 days a year through this website.
Synergy Advance Frequently Asked Questions
The FAQ contains the answers to the most common Synergy Advance questions.
Click here to view the FAQ
Synergy Advance help documentation
The help documentation provides lots of information about what Synergy Advance is, how it works, what the different options mean and how to get it to do what you want.
Click here to view the help documentation
Lost license codes
The license code retrieval system allows you to enter the email address you used at the time of purchase and have your license code re-mailed to that address. Licenses are tied to the purchase address for security reasons, so it is important to correctly specify the address when purchasing and to keep good backups in the event that you should change addresses. It is recommended that you burn a copy of your license notice to CD and also keep a printed copy.
Click here to retrieve your code
The wincent.com support pages group together all the support resources available to you from this website, as well as containing site-wide support information that applies not only to Synergy Advance but to all other Wincent products and services.
Click here to go to the support pages
The support and discussion forums provide you with a place where you can share your experiences and ask questions with other users at any hour of the day or night. The forums are equipped with a search function so that you can locate answers to previously asked questions.
Click here to visit the forums
Bug tracking and feature requests database
You can use the bug tracking and feature requests database to submit bug reports and feature requests, as well as see what other users have reported and requested already.
Click here to visit the database
There are two Synergy Advance mailing lists that you can join:
- announce: Synergy Advance announcements list
- beta: Synergy Advance beta testing list
For more information, or to subscribe or unsubscribe, proceed to the mailing lists page.
The wincent.com Knowledge Base is a collection of useful tips, "how to" articles, and general information that covers a variety of topics that may be of interest to Mac users, developers, and IT.
Click here to visit the Knowledge Base
The news pages contain the latest product and site news, and it's recommended that you check for updates before contacting me or opening a support ticket. For example, if there is a problem with the site or if I have limited access to the Net I will post an update to the news page so that you know what's happening.
Click here to visit the news pages
The contact page contains a list of useful solutions to common issues (like lost license codes, email address updates and so forth). If you wish to provide feedback you can use the contact page to get in touch with me. If you want personalized technical support then you will need to open a support ticket (see below).
Click here to use the contact page
If the existing online resources aren't sufficient to help you solve your problem, please open a support ticket. This is the fastest way to receive personalized attention, because it will not only send me an email but also store the details of your inquiry in a database so that I can track the issue more easily.
Click here to open a support ticket